The Dreamy Pineapple Company – FAQ

 

If you have any questions that are not answered here, please feel free to contact us directly using the contact form.

 

What Products Do You Offer?

 

We have an extensive range of high quality products, from jewelry, to creatively designed t-shirts, pet accessories and phone cases. As our range expands, you can expect to find more great products for home and outdoor living, health and personal care, as well as new and unique gifts for all ages.

 

Who Designed The Print-On-Demand Gifts?

 

Dreamy Pineapple offer a number of artistic gifts that are designed in-house. These creative print-on-demand products were made by the us, and you won't find them anywhere else. We are proud to offer custom gifts. It's what sets us apart from other online stores.

 

What Payment Methods Do You Accept?

 

Payment is secure and easy at The Dreamy Pineapple Company. For your safety and convenience, you can make payments through Shopify Payments, Paypal or Amazon Pay. All payment methods offer encrypted money transfers that you can trust, and are available internationally.

 

How Do I Know My Order Has Gone Through?

 

When you send through an order, you will receive a confirmation email with your order number reference. This is how you will know that your order has been received. You will then receive a further email when the order has been dispatched for delivery. Contact us if you have any doubts.

 

How Long Does It Take To Receive My Gift?

 

We offer fast and effective shipping nationally and internationally. Your Jewelry purchase is processed within 1 to 2 working days. USA orders should arrive 3 to 7 days after your order. An international delivery can take longer, so please allow up to 2 weeks for orders outside of the U.S.

If you order a print on demand product (such as t-shirts, mugs, phone cases, ect.), we must manufacture your order which can take anywhere from 5 to 9 days.  Expect print on demand orders approximately 2 weeks after your order. Please allow up to 4 weeks for orders outside of the U.S.

 

What Is Your Returns Policy?

 

The Dreamy Pineapple Company values customer service and support, and are always available for contact in the event of a faulty product. If your gift arrives faulty or dysfunctional, or you received the wrong product, we offer returns and replacements. There are other circumstances in which returns are possible. See our full returns policy.